Shipping Policy

Last updated: 22/12/2025

Shipping Information

At Seluna Wellness Co, we are committed to delivering your order as quickly and smoothly as possible. Please review the information below to understand how shipping works.

Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

• Once your order has been processed, it will be dispatched and handed over to our shipping carrier.

• You will receive a shipping confirmation email with tracking details once your order has been shipped.

Shipping Times

Shipping times vary depending on your location and demand. Estimated delivery times are as follows:

• Domestic Orders: 7–15 business days

• International Orders: 10–20 business days

Please note that these timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs (if applicable) will be calculated and displayed at checkout before you complete your purchase.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

Customs, Duties & Taxes

For international orders, customs fees, import taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

Seluna Wellness Co is not responsible for shipping delays caused by:

• Shipping carriers

• Customs processing

• Incorrect or incomplete delivery information

• Weather events, strikes, or other circumstances beyond our control

Delivery times are not guaranteed.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, Seluna Wellness Co is not responsible for lost or stolen packages. If your package is marked as delivered but not received, please contact the carrier directly.

If you need assistance, you may contact us at SelunaWellnessCo@hotmail.com.

Contact Us

If you have any questions about shipping or your order, please contact us at:

📧 SelunaWellnessCo@hotmail.com